Some Frequently Asked Questions

A few of the frequently asked questions we receive from our customers. If you have a question that isn’t here, feel free to contact us using the easy to use form at the right.

Can I order online?

No. Our customers like the personal service they receive from Whitelaw Enterprises, so we begin each sale with a phone conversation to be sure we know exactly the watch you want.

How will my order be shipped to me?

Whitelaw Enterprises uses FedEx to ship all orders via overnight delivery, fully insured with adult signature required for US domestic destinations and via global priority, fully insured with adult signature required for international destinations. All US shipments are shipped by priority service with guaranteed overnight delivery by 12 noon. All watches are shipped with insurance against theft, loss or damage while in transit for the full purchase price. As soon as your package is shipped, we will email you full tracking details.

Is my order insured?

Yes. All orders are fully insured for the full purchase price against theft, loss or damage while in transit.

What is your return policy?

We take the extra time to ensure you are selecting a watch that is exactly what you want. Unworn or “new” watches cannot be returned to Whitelaw Enterprises. Per-owned watches can be returned. Visit our Custom Service Policies page for details.

I don’t see what I want on your website. Can you help me find other watches?

Absolutely! Whitelaw Enterprises has been sourcing fine watches for customers for over 30 years. I have expertise, experience and world-wide connections to source both new and pre-owned watches from nearly every fine watch manufacturer.

I would like to find out the value of a watch I own, and maybe sell it. Do you buy fine watches?

Yes, let’s talk! I happen to think most fine watches are worth more than what other companies are paying for them. In fact, my offers are often 10% to 15% more than other quotes. Learn more about Whitelaw Enterprises trade-in and buying services on our Looking To Sell page.