Customer Service Policies
Take a minute to review our customer service policies. If you have any questions that cannot be answered here, feel free to contact us at [email protected] or call us directly at 614.371.7111.
Authenticity
Whitelaw Enterprises sells only 100% authentic watches. We do not claim to be an Authorized Dealer of any brand we sell; because of this we cannot advertise our watches as “brand new.” Our watches are considered used but are in perfect, never sold condition.
Prices are subject to change without notice. Retail prices shown represent the current replacement value of the item and are the manufacturer’s suggested retail price which may not reflect the actual selling price.
Warranty
We back up the quality and caliber of our watches with a strong warranty: 2 years on never sold, never worn watches and 1 year on pre-owned watches. Defects caused by owner abuse are not covered by our warranties. We gladly review our policies with you during the sales process.
Payment
We accept wire transfers and checks. Orders are shipped once all payment has cleared our bank. Sorry, at this time we do not accept credit cards.
Returns
Unworn, never previously sold watches cannot be returned. Pre-owned watches can be returned within 30 days. If you choose to return an item, please contact us. Buyers will be directed to return the item at their expense. Upon receipt we will examine the item and contact you to continue the transaction.
Shipping
We ship exclusively via FedEx Next Day for US domestic destinations and via Global Priority for international destinations. All shipments are fully insured against theft, loss or damage while in transite for the full purchase price. All shipments require an adult signature for delivery. Bill Whitelaw will discuss shipping costs with you. As soon as your package has shipped full tracking details will be emailed to you.
Who we are
Our website address is: https://whitelawenterprises.com.
Comments
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.